Frequently Asked Questions
Everything you need to know about our premium home and garden furniture.
What is the typical delivery timeframe for Kettler furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard curbside delivery typically arrives within 7-10 business days for large furniture sets.
Do you offer a warranty on your outdoor furniture collections?
Yes, we provide a comprehensive manufacturer's warranty. Our aluminum frames usually carry a 3-year warranty, while cushions and wicker components are covered for 12 months against manufacturing defects.
Can Kettler garden furniture be left outside year-round?
Our furniture is designed to be weather-resistant; however, we recommend using tailored Kettler covers or storing cushions indoors during winter months to prolong the life and appearance of your products.
What is your return policy for home decor and furniture?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that return shipping fees may apply for large freight items unless the product is defective.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Klarna for eligible purchases.
How do I maintain and clean my Kettler products?
For most frames, mild soapy water and a soft cloth are sufficient. We recommend using our specialized Kettler cleaning kits for specific materials like wood or fabric to maintain the protective finish.